Tourism and Hospitality
Issues and Developments
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Produktdetails
- ISBN: 978-1-77463-228-4
- EAN: 9781774632284
- Produktnummer: 35806847
- Verlag: Taylor and Francis
- Sprache: Englisch
- Erscheinungsjahr: 2021
- Seitenangabe: 286 S.
- Masse: H23.4 cm x B15.6 cm 560 g
- Abbildungen: Farb., s/w. Abb.
- Gewicht: 560
Über den Autor
Jaime A. Seba, as a specialist in hospitality and tourism service, has conducted extensive industry research to develop training initiatives for cruise ship staff around the world, including the United States, United Kingdom, India, Indonesia, and the Philippines. Certified in human performance improvement through the American Society of Training and Development, she works with major cruise lines to improve customer service and enhance operational function through the integration of new technology. Seba has more than 10 years experience in media, public and corporate communication, and she is currently employed by Holland-America Cruise Lines.
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