The Practical Guide To World-Class IT Service Management
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broa…
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Produktdetails
- ISBN: 978-0-578-18897-3
- EAN: 9780578188973
- Produktnummer: 32528665
- Verlag: The Anima Group
- Sprache: Englisch
- Erscheinungsjahr: 2017
- Seitenangabe: 460 S.
- Masse: H22.9 cm x B15.2 cm x D2.6 cm 701 g
- Abbildungen: Paperback
- Gewicht: 701
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