The New Normal in IT

Praise for THE NEW NORMAL IN ITCOVID-19 for those whose roles are to provide technical leadership and continuity added an additional responsibility: keeping their enterprises running as we went through the pandemic and emerged into what is becoming the new normal. The web conferencing tools, cyber security, and staff training now had to really work. Everything has now changed and in more ways than most of us have imagined. Our culture, view of government, how we work, and our view of our own vulnerability is all different now. Author Gregory Smith explains what the new normal is to IT professionals. It is very different and far reaching than most of us imagine.--ED ANDERSON, former CIO, International Monetary FundFrom the extensive consequences of the 2020 pandemic to the expanding cyber attack surfaces, this book explores brilliantly the multifaceted challenges that CIOs are currently facing and how emerging digital technologies are set to disrupt the future of organizations.--FREDERIC LEMIEUX, PhD, Faculty Director, Georgetown UniversitySince the pandemic disruption, businesses have essentially been conducting a collective global pilot program on massive-scale disaster recovery, resiliency, the future of work, and the modern technology infrastructure needed to enable it all. The most important insights derived from these 'pilots' are assembled here by author Gregory Smith in the form of his own experiences as CIO, lessons learned by dozens of corporate executives, and the most profound findings of major workplace studies conducted over the past two years. The result is a clear, comprehensive, and compelling roadmap forward - one that technology leaders should use to help guide their companies safely and profitably through a decade likely to see continuing waves of coronavirus and other broad-scale disruptions.--RICHARD PASTORE, Senior Director, IT Research Advisor, The Hackett GroupHigher education organizations quickly had to pivot to remote capabilities during the height of the pandemic. Gregory Smith has captured the strategy and tactics many of these organizations had to exercise as technology enablement for the academic and business enterprise became more relevant than ever before. Technology enablement has always been the driver for many digital transformation initiatives and the pandemic has clearly accelerated innovation for many. Through his research and own experiences, Mr. Smith has gathered insights that truly identify what organizations are doing to thrive, not just survive, during this extreme time of change. This blueprint will help guide many in developing strategies to drive the academic and business missions, while gaining important insight into their own operational readiness in this time of constant change.--KENDRA KETCHUM, Vice President, Information Management and Technology, University of Texas, San Antonio