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Ellis Amdur

The Accord Agent

Managing Intense, Problematic Social interactions within Business Environments

Buch

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with-an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself in situations engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals and a successful outcome? What common skills do the… Mehr

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Produktdetails


Weitere Autoren: Hubal, Robert
  • ISBN: 978-1-950678-11-2
  • EAN: 9781950678112
  • Produktnummer: 33139915
  • Verlag: Edgework: Crisis Intervention Resources PLLC
  • Sprache: Englisch
  • Erscheinungsjahr: 2019
  • Seitenangabe: 254 S.
  • Masse: H25.4 cm x B17.8 cm x D1.3 cm 485 g
  • Abbildungen: Paperback
  • Gewicht: 485

Über den Autor


Ellis Amdur received his B.A. in psychology from Yale University and his M.A. in psychology from Seattle University. He is both a National Certified Counselor and a State Certified Child Mental Health Specialist. Amdur has trained in various martial arts systems for the past fifty years, spending thirteen of these years studying in Japan. He is a recognized expert in classical and modern Japanese martial traditions and has authored three iconoclastic books on the subject, as well as one instructional DVD.Since his return to the U.S. in 1988, Amdur has worked in the field of crisis intervention as a pioneering instructor for law enforcement. He has written eighteen books on the subjects of crisis intervention, hostage negotiation and the art of psychotherapy, many with subject-matter expert co-writers, as well as several works of fiction. He is a dynamic public speaker and trainer who presents to people working in a variety of professions throughout the United States and internationally. He is noted for his sometimes-outrageous humor as well as his profound breadth of knowledge. His vivid descriptions of aggressive and mentally ill people and his true-to-life role-playing of the behaviors in question give participants an almost first-hand experience of facing the real patients in question.In addition, Amdur has developed a range of consultation services, as well as a unique style of assessment and psychotherapy. Amdur's professional philosophy can best be summed up as: The development of an individual's integrity and dignity is the paramount virtue. This can only occur when people live courageously, regardless of the circumstances, and take responsibility for their roles in making the changes they desire.

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