Service Quality in Indian Hospitals
Perspectives from an Emerging Market
This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals. This book provides a comprehensive understanding of service quality antecedents in Indian hospitals. It focuses on patient satisfaction and includes valuable insights and implications for hospital management and government. The book is theoretically grounded in SERVQUAL literature and uses appropriate…
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Produktdetails
Weitere Autoren: Ganesh, K. / Punniyamoorthy, M. / Susmitha, Rani
- ISBN: 978-3-319-67887-0
- EAN: 9783319678870
- Produktnummer: 31951357
- Verlag: Springer Nature EN
- Sprache: Englisch
- Erscheinungsjahr: 2017
- Seitenangabe: 106 S.
- Masse: H23.5 cm x B15.5 cm 387 g
- Auflage: 1st ed. 2018
- Abbildungen: Farb., s/w. Abb.
- Gewicht: 387
- Sonstiges: Research
Über den Autor
93085032
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