Claire Agutter

Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK)

Buch

Prepare for your SIAM(TM) Foundation exam and understand how SIAM can benefit your organization!SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:Know their role, responsibilities and context in the ecosystemAre empowered to deliverAre held accountable for the outcomes they… Mehr

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Produktdetails

ISBN: 978-1-78778-310-2
EAN: 9781787783102
Produktnummer: 36974811
Verlag: Itgp
Sprache: Englisch
Erscheinungsjahr: 2021
Seitenangabe: 226 S.
Masse: H29.7 cm x B21.0 cm x D1.2 cm 599 g
Auflage: Second
Abbildungen: Paperback
Gewicht: 599

Über den Autor

Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.Claire has also worked with ITGP to publish Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition.