Problem Solving for Healthcare Workers
How to Get Better - Lessons Can Be Learned
The aim of this book is to explain what continuous improvement is and why it's needed; explain how individual departments can explain how and why continuous improvement is important, and helps readers recognize quality control methods in their own workplace and understand how to contribute to existing continuous improvement activities.
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Produktdetails
- ISBN: 978-1-138-30582-3
- EAN: 9781138305823
- Produktnummer: 23687021
- Verlag: Taylor and Francis
- Sprache: Englisch
- Erscheinungsjahr: 2017
- Seitenangabe: 266 S.
- Masse: H25.4 cm x B17.8 cm x D1.3 cm 480 g
- Abbildungen: Farb., s/w. Abb.
- Gewicht: 480
Über den Autor
Michael Collins, an industrial technologist and a past Fellow of the Institute of Quality Assurance, has spent thirty years advising businesses to make Improvements in Quality, Customer Service and overall efficiency. He is currently Principal of JM Collins and Associates a consulting firm specializing in standard setting, process improvement and the use of customer feedback to raise company and staff performance.He has advised many blue chip companies and national corporations on the application of sound quality principles when working as a Management Consultant with Price Waterhouse, now PWC.In his time as a Management Consultant he has shown over fifty businesses how to achieve certification to the relevant Quality System Standard. He has also helped many large organizations implement Total Quality continuous improvement programs.
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