Out of the Present Crisis

Terence T. Burton is president and chief executive officer of The Center for Excellence in Operations, Incorporated (CEO), a management consulting firm headquartered in Bedford, New Hampshire, with offices in Munich, Germany. Terry's background includes extensive leadership and executive operations experience with Atlantic Richfield, Polaroid Corporation, and Wang Laboratories. Previously, he also held senior practice leadership positions with two large international consulting firms, KPMG and Pittiglio, Rabin, Todd, & McGrath (PRTM). Since founding his own management consultancy in 1991, Terry has led international management consulting assignments with over 300 manufacturing, healthcare, and service clients, implementing thousands of strategic improvement initiatives in the Americas and Europe. In the firm's 20 years of existence, CEO's clients have accumulated billions of dollars in documented benefits through various strategic improvement initiatives, such as Lean Six Sigma. He is an industry-recognized thought leader, implementation expert, keynote speaker, and author of seven previous books and hundreds of articles on improvement and industrial engineering topics such as Kaizen, Lean, Six Sigma, outsourcing, acquisitions, global quality, supply chain management, new product and services development, change management, and other strategic improvement initiatives. Terry holds an MBA from Boston University and a BSIE and an MSIE/OR from the University of New Haven and is a certified Lean Six Sigma Black Belt. Terry is best known for his hands-on approach to consulting, his personable and approachable style, and his executive leadership savvy in transforming organizations.