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James William Martin

Operational Excellence

Breakthrough Strategies for Improving Customer Experience and Productivity

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Produktdetails


  • ISBN: 978-0-367-49173-4
  • EAN: 9780367491734
  • Produktnummer: 34595696
  • Verlag: Taylor and Francis
  • Sprache: Englisch
  • Erscheinungsjahr: 2021
  • Seitenangabe: 522 S.
  • Masse: H23.5 cm x B15.6 cm
  • Auflage: 2. A.
  • Abbildungen: Farb., s/w. Abb.

Über den Autor


James W. Martin is president of Six Sigma Integration, Inc., a process improvement consulting firm, located south of Boston. As a Lean Six Sigma consultant and Master Black Belt for twenty years, Mr. Martin has trained and mentored more than 2,000, executives, champions, Black Belts and Green Belts in process improvement methods including manufacturing, service and supply chain applications. He led successful Lean Six Sigma assessments across Japan, China, Korea, Singapore, Malaysia, Thailand, Australia, North America and Europe. This work included organizations in hardware, software, computer security, retail sales, banking, insurance, financial services, measurement systems, automotive, electronics, aerospace component manufacturing, electronic manufacturing, controls, building products, industrial equipment, and consumer products. He served as an instructor at the Providence College Graduate School of Business for twenty years. He holds a M.S Mechanical Engineering, Northeastern University; M.B.A., Providence College; B.S. Industrial Engineering, University of Rhode Island. He also holds several patents and has written numerous articles on quality and process improvement.

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