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Patrick Meyer

Managing Robotics in Retail

A Service Systems Perspective

Buch

This book answers the question of how to manage service robots in brick-and-mortar dominated retail service systems to allow for key stakeholders¿ adoption and to foster value co-creation. It starts by demonstrating the scientific relevance of the topic as well as deriving a set of promising research questions. After introducing service-dominant logic as a theoretical research lens and elucidating service systems along with their underlying concept of value co-creation as relevant key concepts, five studies are presented. The author¿s findings show that understanding and differentiating between consensus, shared and idiosyncratic drivers of a… Mehr

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Produktdetails


  • ISBN: 978-3-658-37499-0
  • EAN: 9783658374990
  • Produktnummer: 38956568
  • Verlag: Springer Fachmedien Wiesbaden
  • Sprache: Englisch
  • Erscheinungsjahr: 2022
  • Seitenangabe: 336 S.
  • Masse: H21.0 cm x B14.8 cm x D1.8 cm 436 g
  • Auflage: 1st ed. 2022
  • Abbildungen: Paperback
  • Gewicht: 436

Über den Autor


Patrick Meyer graduated from Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU) and Sungkyunkwan University, South Korea, with a Master of Science in Industrial Engineering. In 2021, he received his doctoral degree from FAU. Since 2022 Patrick Meyer works as a managing consultant and is an independent postdoctoral researcher at FAU.

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