Managing Industrial Services
From Basics to the Emergence of Smart and Remote Services
The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business.In essence, the first part covers action-based research findings regarding service strategy, organizational desi…
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Produktdetails
Weitere Autoren: Classen, Moritz (Hrsg.) / Osterrieder, Philipp (Hrsg.)
- ISBN: 978-3-030-72727-7
- EAN: 9783030727277
- Produktnummer: 36820739
- Verlag: Springer International Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2021
- Seitenangabe: 236 S.
- Masse: H24.1 cm x B16.0 cm x D1.8 cm 524 g
- Auflage: 1st ed. 2021
- Abbildungen: HC runder Rücken kaschiert
- Gewicht: 524
Über den Autor
Thomas Friedli is a Professor for Production Management at the Institute of Technology Management, University of St.Gallen (Switzerland). He leads a team of 15 researchers dealing with the challenges of manufacturing companies in today's business environment. Prof. Friedli has published extensively in several journals and books, five of them with Springer.Philipp Osterrieder graduated in Mechanical Engineering from the Technical University of Munich (Germany) and earned his PhD at the Institute of Technology Management, University of St.Gallen (Switzerland). His research focuses on the organizational integration of smart service activities in manufacturing companies.Moritz Classen graduated in Industrial Engineering and Management from the Karlsruhe Institute of Technology (Germany). He is currently a Research Associate at the Institute of Technology Management, University of St.Gallen (Switzerland). His research focuses on marketing, selling and pricing approaches for smart services.
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