Lean Six Sigma for the Office

James William. Martin is president of Six Sigma Integration, Inc., a Lean Six Sigma consulting firm, located south of Boston and the author of several process-improvement books. As a Lean Six Sigma consultant for twenty-five years. Mr. Martin has trained and mentored thousands of process improvement experts and executive in Lean Six Sigma and other advanced process improvement methods including service applications across Japan, China, Korea, Singapore, Malaysia, Thailand, Australia, North America and Europe. This work included organizations in information technology, hardware, software, security, retail sales, residential and commercial service, banking, insurance, financial services, measurement systems, aerospace component manufacturing, electronic manufacturing, controls, building products, industrial equipment, and consumer products. In addition, he served as an instructor at the Providence College Graduate School of Business for twenty years. He holds a M.S Mechanical Engineering, Northeastern University; M.B.A., Providence College; B.S. Industrial Engineering, University of Rhode Island.