Interactive Voice Response System
Interactive Voice Response System (IVRS) is an automated phone system technology that allows incoming callers to access information via a voice response system of prerecorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists. Then it performs action based on the answer of the caller through the telephone. A well designed IVR software system can help increase customer satisfaction and improve contact center operations and KPIs. In cases where a customer needs or requests to speak with a person, I…
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Produktdetails
- ISBN: 978-620-0-46859-8
- EAN: 9786200468598
- Produktnummer: 38870550
- Verlag: LAP Lambert Academic Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2022
- Seitenangabe: 52 S.
- Masse: H22.0 cm x B15.0 cm x D0.3 cm 96 g
- Abbildungen: Paperback
- Gewicht: 96
Über den Autor
Ms. Punam R. Patil working as an Assistant Professor in R.C.Patel Institute of Technology, Shirpur.
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