ITIL foundation (Print)
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and man…
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Produktdetails
- ISBN: 978-0-11-331607-6
- EAN: 9780113316076
- Produktnummer: 29857917
- Verlag: Tso
- Sprache: Englisch
- Erscheinungsjahr: 2020
- Seitenangabe: 212 S.
- Masse: H27.9 cm x B21.7 cm x D1.2 cm 736 g
- Auflage: ITIL 4 edition
- Abbildungen: figs, tables
- Gewicht: 736
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