ITIL 4 Managing Professional Drive Stakeholder Value
Managing professional: drive stakeholder value (print)
This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Managing Professional, Drive Stakeholder Value will: (i) provide practitioners with the tools to increase stakeholder satisfaction, integral to business success in the current competitive landscape; (ii) develop knowledge of SLA design, multi-suppler management, communication, relationship management, CX and UX design and customer journey mapping; (iii) act as a reference guide that practitioners can use in their work, furthe…
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Produktdetails
- ISBN: 978-0-11-331636-6
- EAN: 9780113316366
- Produktnummer: 33651498
- Verlag: The Stationery Office Ltd
- Sprache: Englisch
- Erscheinungsjahr: 2020
- Seitenangabe: 227 S.
- Masse: H27.8 cm x B21.3 cm x D1.2 cm 746 g
- Abbildungen: col. figs
- Gewicht: 746
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