How to Be a Hotel Receptionist
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help…
Mehr
CHF 17.90
Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)
V103:
Folgt in ca. 5 Arbeitstagen
Produktdetails
- ISBN: 978-1-4716-0699-1
- EAN: 9781471606991
- Produktnummer: 29595141
- Verlag: Lulu.com
- Sprache: Englisch
- Erscheinungsjahr: 2012
- Seitenangabe: 162 S.
- Masse: H22.9 cm x B15.2 cm x D0.9 cm 245 g
- Abbildungen: Paperback
- Gewicht: 245
3 weitere Werke von Matt Shiells-Jones:
Bewertungen
Anmelden