Enhancing Police Service Delivery

James F. Albrecht is presently a Professor in the Department of Criminal Justice and Homeland Security at Pace University in New York. He served in the European Union Rule of Law Mission (EULEX) in Kosovo (former Yugoslavia) as the Police Chief of the EULEX Police Executive Department, in charge of criminal investigations from 2008 through 2010. He is also a 20-year veteran of the NYPD who retired as the Commanding Officer of NYPD Transit Bureau District 20, responsible for the prevention of crime and terrorism in the subway and rapid transit system across the borough of Queens, New York City. Captain Albrecht was a first responder and incident command staff member at the September 11, 2001 terrorist attack on the World Trade Center and was the incident commander at the November 12, 2001 commercial airliner accident in Queens, NYC. Jimmy served on NYPD Police Commissioner Bratton's Reengineering Committees from 1994-1995 and again from 2014-2015. Garth den Heyer is a leading researcher in policing and counter terrorism and a Professor at the School of Criminology and Criminal Justice at Arizona State University. He completed his doctorate at Charles Stuart University in Australia. He was a New Zealand police officer for more than 38 years, retiring at the rank of Chief Inspector. Garth is a qualified economist and econometrician and a mixed-methods researcher whose interests include police organizational reform and performance, police service delivery effectiveness, police response to terrorism, and the militarization of policing. Professor den Heyer has published more than 30 articles and written seven books on a variety of criminal justice and policing topics. He is a member of a number of police advisory committees and editorial boards, and is a senior research fellow with the National Police Foundation (in Washington, DC) and an associate with the Scottish Institute for Policing Research.