Gagandeep Kaur
Employee Perception and Customer Satisfaction
A Study of Selected Indian Universal Banks
Buch
Universal Banking refers to financial intermediaries offering a wide range of banking and financial services under one roof. It is a one-stop super market for both wholesale and retail services. It is a combination of commercial banking, investment banking, insurance and various other activities. This book has been written in very simple and easily understandable manner with relevant quoted references from earlier researchers in this field. It can help the readers as they can update their knowledge regarding factors influencing the customers and employees satisfaction level.
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Produktdetails
- ISBN: 978-3-659-47771-3
- EAN: 9783659477713
- Produktnummer: 37625160
- Verlag: LAP Lambert Academic Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2014
- Seitenangabe: 152 S.
- Masse: H22.0 cm x B15.0 cm x D0.9 cm 244 g
- Abbildungen: Paperback
- Gewicht: 244
Über den Autor
Dr. Gagandeep kaur is a assistant professor in the Department of Commerce, MCM DAV College for Women, Chandigarh, India. She has a Ph.D. degree in banking, which she earned from the Guru Nanak Dev University, Amritsar.Her research interest includes banking, finance, business ethics and marketing.
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A Study of Selected Indian Universal Banks
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