Emotions and Service in the Digital Age
This volume of Research on Emotions in Organizations adds to the ongoing research stream on emotions in the workplace, focusing on service and the digital economy. Advances in digital technology have ushered us into what is referred to as industry 4.0 or the digital age. With it come opportunities to improve the methodologies we use to research and analyse emotions, to help people manage their emotions, as well as develop their socio-emotional skills.Industry 4.0 also poses challenges, such as assisting leaders and employees to acquire a digital mind set and maintaining positive human connections and relationships in the workplace. Emotional…
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Produktdetails
- ISBN: 978-1-83909-261-9
- EAN: 9781839092619
- Produktnummer: 37802695
- Verlag: Emerald Publishing Limited
- Sprache: Englisch
- Erscheinungsjahr: 2020
- Seitenangabe: 280 S.
- Plattform: EPUB
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