Developing User Involvement
Working Towards User-Centred Practice in Voluntary Organisations
The principle of service user involvement in decisions that affect them is now generally supported. However, many voluntary organizations remain under scrutiny because implementation has not been as quick or extensive as some would like, especially members of the user movement. This report explores the processes of change in eleven voluntary organizations in the UK to draw out lessons relevant to the wider sector. The report is based on an action research project which involved service users, managers, staff and trustees. It identifies enablers of and barriers to increased user involvement. It also describes emerging approaches and important…
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Produktdetails
Weitere Autoren: Begum, Nasa / Locke, Michael
- ISBN: 978-1-86134-537-0
- EAN: 9781861345370
- Produktnummer: 4008953
- Verlag: Policy Press
- Sprache: Englisch
- Erscheinungsjahr: 2003
- Seitenangabe: 34 S.
- Masse: H29.7 cm x B21.0 cm x D0.0 cm 170 g
- Abbildungen: No
- Gewicht: 170
- Sonstiges: Undergraduate
Über den Autor
Paul Robson is Principal Research Fellow at the Centre for Institutional Studies, University of East London and a freelance consultant. He specialises in research and development work with voluntary organisations. Nasa Begum is a policy officer for a national voluntary organisation. She has a background in social work, policy, training, user involvement and equalities work. Michael Locke is Reader and Director of the Centre for Institutional Studies, University of East London. He has taught, researched and written on issues of voluntary and community action and organisation for over 20 years.
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