Customer Experience Excellence: Six Strategies to Deliver Exceptional Growth in 90 Days
Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human connections.
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V217:
Noch nicht erschienen, August 2021
Produktdetails
Weitere Autoren: Conway, David
- ISBN: 978-1-398-60099-7
- EAN: 9781398600997
- Produktnummer: 34643917
- Verlag: Kogan Page
- Sprache: Englisch
- Erscheinungsjahr: 2021
- Seitenangabe: 288 S.
Über den Autor
Tim Knight is a partner with KPMG, based in the UK. He runs KPMG Nunwood, an insight, analytics and customer experience business. He chairs the Customer Experience Excellence Centre, the world's largest CX think tank. He has a background in customer experience, strategy and analytics built up in Europe, North America and APAC.David Conway is Senior Associate Director with KPMG and co-manages KPMG's Customer Experience practice, based in the UK. He is a former board director of N&P Building Society, Liverpool Victoria Group and The Co-operative Bank, where he delivered world-class experiences to 6.5 million customer and led the design and launch of the group's Smile brand.
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