Karen Holtzblatt

Contextual Design

Defining Customer-Centered Systems

Ebook (PDF Format)

This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational si… Mehr

CHF 90.25

Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)

Versandfertig innerhalb 1-3 Werktagen
Versandkostenfrei

Produktdetails

Weitere Autoren: Beyer, Hugh

ISBN: 978-0-08-050304-2
EAN: 9780080503042
Produktnummer: 36159299
Verlag: Elsevier Science & Techn.
Sprache: Englisch
Erscheinungsjahr: 1997
Seitenangabe: 496 S.
Plattform: PDF

Über den Autor

Karen Holtzblatt is a co-founder of InContext Enterprises, Inc., a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Karen Holtzblatt developed the Contextual Inquiry field data gathering technique that forms the core of Contextual Design and is now taught and used world-wide.