Communication Quality and ERP Implementation Project Success
Exploring the influence of communication quality between the IT project team and the affected business units on implementation success
Communication between the information systems specialist and the user has long been recognised as an important aspect of successful information system development projects. The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a la…
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Produktdetails
Weitere Autoren: A. Aubert, Benoit / Hooper, Val
- ISBN: 978-3-8383-0522-6
- EAN: 9783838305226
- Produktnummer: 37465453
- Verlag: LAP Lambert Academic Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2010
- Seitenangabe: 244 S.
- Masse: H22.0 cm x B15.0 cm x D1.5 cm 381 g
- Abbildungen: Paperback
- Gewicht: 381
Über den Autor
Alexander studied Economics and Information Systems at theUniversity of Bremen and Victoria University of Wellington. Hewas awarded 2 scholarships (2005,2006) by Victoria University and1 by HEC Montréal (2006). Since 2007 he has been working as a CEOManagement Assistant and Project Manager for market leadingcompanies in Germany.
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