Coaching Knock Your Socks Off Service
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.Everyone can appreciate Zemke and Anderson's strategies for handling the t…
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Produktdetails
- ISBN: 978-0-8144-1581-8
- EAN: 9780814415818
- Produktnummer: 36153859
- Verlag: Amacom
- Sprache: Englisch
- Erscheinungsjahr: 1996
- Seitenangabe: 176 S.
- Plattform: PDF
- Masse: 0 KB
Über den Autor
By Kristin Anderson and Ron Zemke
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