Bottom-Line Call Center Management
Creating a Culture of Accountability and Excellent Customer Service
Addresses key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. This work helps call center managers evaluate their status, implement cost-effective changes, and measure results of their changes.
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Produktdetails
- ISBN: 978-0-7506-7684-7
- EAN: 9780750676847
- Produktnummer: 23110838
- Verlag: Taylor and Francis
- Sprache: Englisch
- Erscheinungsjahr: 2004
- Seitenangabe: 208 S.
- Masse: H22.9 cm x B15.2 cm x D1.1 cm 308 g
- Abbildungen: Farb., s/w. Abb.
- Gewicht: 308
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